Warranty Support
Find the correct warranty information for Print Geek supplied DTF printers, machinery, Epson printers, equipment, consumables and technical products.
Commercial DTF printers, desktop DTF printers, Epson printers and Print Geek machinery are covered differently. Please choose the warranty type that matches your product before submitting a claim.
Warranty categories
Use the sections below to find the warranty page that applies to your product.
Warranty information for larger commercial DTF printer systems, production machines and related DTF printer equipment supplied by Print Geek.
View commercial DTF warranty → Desktop DTFWarranty information for smaller desktop DTF printer systems, converted desktop-style units and compact DTF setups supplied by Print Geek.
View desktop DTF warranty → MachineryWarranty information for Print Geek machinery and equipment such as ovens, shakers, cutters, heat presses, accessories and related production equipment.
View machinery warranty → EpsonWarranty guidance for Epson printers, Epson Australia warranty pathways, Epson registration and optional Epson CoverPlus support where available.
View Epson warranty guidance →Important exclusions
Printers, DTF systems, heat presses, ovens and other production equipment must be installed, operated and maintained correctly. Warranty support may not apply where a problem is caused by incorrect setup, incorrect consumables, lack of maintenance, unsuitable environment, modification, misuse or user error.
Print heads, inks, films, powders, cleaning products, maintenance liquids and other consumables or wear parts are generally treated differently from machines and equipment.
Keep your invoice, serial number, setup details, maintenance records, photos and videos. These may be required when assessing warranty or support claims.
Submit Warranty EnquiryWarranty claim support
Providing the right information helps us assess your warranty question faster and more accurately.
Include your order number, invoice, product name, serial number and purchase date where available.
Include clear photos or videos showing the product, issue, error message, fault symptoms or damaged part.
Tell us how the product was installed, maintained, cleaned, stored and operated.
Tell us which inks, films, powders, parts, fluids or other consumables were used with the equipment.
Epson products
Epson printers are different from Print Geek supplied DTF and machinery products because warranty and extended service options may be handled through Epson Australia.
Epson Australia provides warranty information by product group, and Epson CoverPlus may provide additional service and support options depending on the product and eligibility. Customers should check the Epson warranty and CoverPlus details that apply to their exact machine.
For Epson printers, we may help guide you to the relevant Epson warranty pathway, but Epson’s own warranty and service terms apply to Epson supplied products and CoverPlus coverage.
Some Epson products have different warranty periods, registration requirements, service types or optional CoverPlus availability. Always check the specific model warranty.
View Epson Warranty GuidanceAustralian Consumer Law
Nothing on this page excludes, restricts or modifies your rights under Australian Consumer Law.
Consumer guarantees apply in addition to any warranty terms. Depending on the nature of the problem, remedies may include repair, replacement, refund or another appropriate solution required by law.
Need help?
If you are unsure which warranty applies, contact Print Geek with your order number, product name, serial number and a clear description of the issue.
