Shipping & Tracking
Find information about dispatch, delivery, tracking, shipping costs, bulky freight, damaged parcels, Authority to Leave, insurance and delivery expectations for Print Geek orders.
StarTrack cannot deliver to Post Office Boxes. If your order may ship via StarTrack, TNT or another road courier, please provide a physical street address, business address or suitable delivery location.
Overview
At Print Geek, we aim to dispatch and deliver orders as quickly, safely and efficiently as possible using Australia Post, StarTrack and selected reliable courier partners.
Approximately 96% of orders are dispatched on the same business day when placed during business hours. Orders placed outside business hours, weekends or public holidays are processed on the next business day.
Orders may be shipped with Australia Post, StarTrack, TNT or equivalent courier partners depending on product type, weight, destination, timeframe and reliability.
Where tracking is available, details are usually sent to the email address used at checkout once the order has been dispatched.
StarTrack cannot deliver to a Post Office Box. Please use a valid physical address if your order includes bulky, courier-only or road freight items.
Domestic shipping
Orders up to 22kg may be shipped via Australia Post Parcel Post or Australia Post Express Post. Orders over 22kg are generally shipped via road courier services such as StarTrack, TNT or equivalent providers.
Orders over 30kg may require tailgate-equipped delivery vehicles, unloading equipment such as a trolley jack, and freight pricing based on postcode, weight and delivery requirements.
For bulky or courier-shipped orders, do not use a PO Box. StarTrack and other courier services generally require a physical delivery address.
Ask About DeliveryInternational shipping
International orders may be shipped using Australia Post International services or equivalent carriers where available.
Shipping methods may include Standard International or Express International, depending on destination, product type and available carrier options.
We do not ship items over 22kg internationally through standard checkout shipping methods.
Import duties, taxes and customs clearance fees are not included in shipping costs and remain the customer’s responsibility.
For certain products and bulk orders, direct-from-factory shipping may be available. Please contact us to arrange this option.
Shipping costs
Shipping costs are calculated at checkout based on weight, dimensions and delivery location. We do not profit from shipping charges, however packaging materials and handling time may be included in the final cost.
Some items require additional packaging, freight handling or special carrier options because of size, weight, fragility or delivery destination.
Small consumables, blank products, printers, heat presses and machinery can all have different shipping requirements. Checkout will calculate available options where possible.
Continue ShoppingDamaged, lost or missing items
If your order arrives damaged, incomplete or appears lost, please contact us as soon as possible with the correct information so we can review the issue.
You must notify us as soon as possible after delivery if an order arrives damaged, incomplete or with missing items.
Claims must include clear photographs of the damaged item, internal packaging, external packaging and visible labels where relevant.
All claims must be reviewed before a replacement or refund can be processed. We may need to lodge a claim with the shipping provider before resolution.
Claims involving shipping insurance must be reported within 24 hours of delivery with supporting photos and documentation.
Fragile items and insurance
Certain products sold by Print Geek are classified as fragile. Standard shipping providers, including Australia Post and StarTrack, do not guarantee coverage for fragile items.
We take care to package items appropriately, but customers should consider potential transit risks and purchase optional shipping insurance at checkout where available.
If something arrives damaged, keep the product, internal packaging, external carton and shipping labels until the claim is reviewed.
Report a Delivery IssueAuthority to Leave
If you select Authority to Leave, you accept responsibility once the parcel is delivered to the address or delivery location provided.
If Authority to Leave is selected, you accept full responsibility once the parcel is delivered.
Print Geek is not liable for loss, theft or damage after delivery when Authority to Leave has been selected.
Please make sure the delivery address has a safe and suitable place for parcels to be left if ATL is selected.
Authority to Leave options may vary depending on carrier, shipment type, product value and delivery location.
Common questions
These are common questions customers ask about Print Geek shipping and delivery.
Approximately 96% of orders are dispatched on the same business day when placed during business hours, but dispatch times can vary during peak periods, sales events or unforeseen circumstances.
No. StarTrack cannot deliver to a Post Office Box. Please use a physical street address for orders that may ship with StarTrack, TNT or another courier.
If tracking is available, it is usually sent to the email address used at checkout. Check your inbox and spam/junk folder before contacting us.
Large equipment such as printers, heat presses and machinery may require freight or special handling and can take longer than small parcel items.
Contact us as soon as possible. Address changes may not be possible once an order has already been packed, booked or dispatched.
Take photos of the packaging and product, keep all packaging material, and contact us with your order number and details as soon as possible.
Need more help?
If you cannot find the information you need, contact Print Geek with your order number, checkout email, tracking information and delivery details.
