Privacy Policy
This Privacy Policy explains how Print Geek collects, uses, stores, shares and protects personal information when customers use our website, place orders, contact us, create accounts or use our print services.
We collect information needed to process orders, provide support, arrange shipping, complete print services and communicate with customers. In some cases, information may need to be shared with suppliers or third parties to complete an order.
Quick overview
We only collect and use information for reasonable business purposes connected with orders, accounts, support, communication, website operation and legal requirements.
We collect customer, billing, shipping and order details so we can process purchases, arrange delivery and provide support.
Where required, we may provide relevant order or delivery details to suppliers, couriers, manufacturers or service providers so an order can be completed.
For print services, we may collect uploaded artwork, print files and order instructions needed to produce, check or support the order.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This Privacy Policy applies to Print Geek and the website located at printgeek.com.au.
For privacy-related enquiries, please contact us using the contact details published on this website.
This policy explains how we collect, use, disclose, store and protect personal information when you interact with Print Geek, including when you browse our website, create an account, place an order, contact us, upload files, request support or subscribe to communications.
This policy should be read together with our Terms and Conditions, Cookies Policy, Shipping & Tracking, Returns & Refunds and Warranty pages.
The types of personal information we may collect include:
We generally do not need sensitive personal information. Please do not send sensitive personal information unless it is necessary for your enquiry or required by law.
We may collect personal information when you:
Where practical, we collect information directly from you. We may also receive limited information from payment providers, shipping providers, suppliers, analytics services or other service providers connected with an order or enquiry.
We collect and use personal information for purposes including:
In some cases, we are required to provide relevant customer, order, delivery or product information to suppliers, manufacturers, distributors, couriers, freight providers, repair agents, warranty providers or other third parties so that an order, delivery, support request, warranty claim, repair, replacement or service can be completed.
Examples include:
We only provide the information reasonably required for the relevant purpose.
Payments may be processed by third-party payment providers. Print Geek does not intentionally store full card numbers or full payment credentials on our website where a secure payment gateway is used.
We may receive and store payment status, transaction references, order totals, refund records and invoice information needed for order processing, accounting, support and legal requirements.
To deliver orders, we may provide relevant personal information to Australia Post, StarTrack, courier companies, freight providers, shipping platforms, fulfilment partners or suppliers involved in dispatch.
This may include your name, business name, delivery address, phone number, email address, order contents, parcel information and delivery instructions.
If you upload artwork, logos, files or other print information, we collect and use those files to review, produce, troubleshoot, support or complete your order.
Where needed, uploaded files may be shared with production partners, suppliers or service providers involved in completing the order. You are responsible for ensuring you have the right to upload and use any artwork or files you provide.
When you contact us, we may collect your name, email address, phone number, order number, product details, enquiry type, message content and any files, photos or screenshots you provide.
We use this information to respond to your enquiry, provide customer support, assess warranty or return issues, and keep reasonable records of customer communication.
If you create an account, we may store account details such as your name, email address, billing address, shipping address, order history, account preferences and login-related information.
You are responsible for keeping your account login details secure and for ensuring your account information is accurate and up to date.
We may send marketing communications where you have subscribed, consented, purchased from us, or where otherwise permitted by law.
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. Transactional emails about orders, accounts, support, warranties, shipping or service matters may still be sent where required.
Our website may use cookies, analytics tools, advertising tags and similar technologies to operate the website, remember preferences, improve performance, understand traffic, measure marketing and support ecommerce functionality.
This may involve tools such as Google Analytics, Google Tag Manager, Google Ads, ecommerce tracking, security tools, caching tools and other website technologies.
For more information, please read our Cookies Policy.
We may share personal information with third parties where reasonably required for business, operational, legal, support or order-completion purposes. This may include:
We do not sell customer personal information to advertisers.
Some service providers, suppliers, software platforms or technology providers may store, process or access information from outside Australia.
Where this occurs, we take reasonable steps to use reputable providers and to ensure information is handled appropriately for the purpose for which it is provided.
We keep personal information for as long as reasonably needed for order history, warranty records, support, accounting, tax, legal, fraud prevention, dispute resolution, business record keeping and operational purposes.
Where information is no longer required, we may delete, archive, de-identify or securely destroy it where practical and lawful.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include secure website hosting, access controls, password protection, SSL encryption, security plugins, email security, account permissions, backups and operational procedures.
No online system can be guaranteed completely secure. Customers should also keep account passwords secure and notify us if they suspect unauthorised access.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes. In some cases, we may be legally required to retain certain records.
If you have a privacy concern or complaint, please contact us first so we can review and respond to the issue.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy authority.
Our website and products are intended for customers purchasing printing equipment, supplies and related products. We do not knowingly collect personal information from children without appropriate consent.
We may update this Privacy Policy from time to time. The current version published on this website applies from the date it is posted or updated.
For privacy enquiries, access requests, correction requests or privacy complaints, please contact Print Geek using the contact details published on this website.
