Print Geek machinery warranty information

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Introduction

This Warranty applies in addition to any rights or remedies you may have under the Australian Consumer Law.

This Warranty is intended to explain the scope of any express warranty we provide, the conditions that apply to that warranty, and the exclusions that apply due to the technical, electrical, mechanical and production-use nature of machinery and related equipment.

Definitions

For the purpose of this Warranty:

• Machinery means heat presses, mug presses, tumbler presses, cap presses, ovens, powder shakers, air purifiers, cutters, production equipment and related equipment supplied by Print Geek.
• Parts means spare parts or components that form part of machinery or equipment and may require replacement from time to time.
• Consumables and wear items include, without limitation, silicone pads, press mats, heating pads, cutting blades, filters, belts, pads, protective sheets, removable inserts, elements, fuses, consumable accessories and parts subject to wear.
• Product means any machinery, equipment, part, consumable, accessory or related item supplied by Print Geek.
• User Manual / Instructions means any installation, operation, maintenance or support material supplied by us from time to time.

Scope of Warranty

Any express warranty provided by us applies only to the original purchaser of the Product and is subject to:

• the specific Product purchased
• the stated warranty period, if any
• correct installation, operation and maintenance
• compliance with all instructions provided by us
• use within the Product’s intended purpose and recommended operating conditions
• no unauthorised modification, tampering, misuse or overloading

Warranty coverage is limited by time, usage and operating conditions, whichever is reached first.

Correct Operation and User Responsibility

Machinery must be installed, maintained and operated correctly.

You are responsible for:

• reading and following all supplied instructions
• using the Product only for its intended purpose
• using suitable pressure, temperature, time and operating settings
• allowing equipment to heat, cool and operate safely
• keeping the machinery clean and free from obstruction
• using the correct accessories, mats, elements, blades, filters or attachments
• ensuring the Product is suitable for your intended use
• stopping use if continued operation may cause further damage or safety risk

We are not responsible for issues caused by incorrect operation, misuse, overloading, unsuitable materials, lack of maintenance or failure to follow instructions.

Heat Presses and Heating Equipment

Heat presses, mug presses, tumbler presses, ovens and heating equipment must be used within recommended temperature, pressure and operating conditions.

We are not responsible for faults, damage or performance issues caused by:

• incorrect temperature, time or pressure settings
• using unsuitable products, substrates or attachments
• pressing items that are too thick, uneven, unsafe or not suitable for the machine
• over-tightening, overloading or forcing the machine
• failure to allow adequate ventilation or cooling
• damage to heating pads, silicone pads, elements, mats or platens caused by use
• burning, scorching, melting or marking caused by incorrect settings or misuse

Ovens, Shakers, Air Purifiers and Production Equipment

Production equipment such as curing ovens, powder shakers, air purifiers, filters, fans, motors and related machinery must be operated within recommended conditions.

We are not responsible for faults or performance issues caused by:

• blocked filters, vents or airflow paths
• failure to clean or replace filters where required
• powder, dust, ink residue or foreign objects entering mechanical or electrical areas
• incorrect loading or overloading
• unsuitable environment, ventilation or dust control
• failure to maintain belts, fans, motors or moving parts
• using the equipment outside its intended workflow

Cutters, Blades and Mechanical Equipment

Cutters, trimmers, metal cutters and mechanical equipment must be used carefully and only for suitable materials.

Warranty does not normally cover damage caused by:

• cutting unsuitable materials
• incorrect blade adjustment or use
• forcing, dropping or bending components
• misalignment caused by misuse or impact
• normal blade wear or dulling
• lack of cleaning or lubrication where required
• unsafe or inappropriate operation

Consumables and Wear Items

Consumables and normal wear items are not covered under warranty unless expressly stated otherwise in writing.

This includes, without limitation:

• heating pads and press mats
• silicone pads and silicone wraps
• mug press and tumbler press elements where wear is usage-related
• blades and cutting surfaces
• filters and airflow consumables
• belts, rollers, pads, sheets and protective surfaces
• fuses and low-cost service parts where failure is caused by use or electrical conditions
• accessories or parts subject to normal wear

Freight, Transport and Handling Damage

Please inspect machinery immediately after delivery. If machinery arrives damaged, you must notify us as soon as possible and provide clear photographs of:

• the external packaging
• shipping labels
• internal packaging
• the damaged machinery or affected part

Do not dispose of packaging until the issue has been reviewed. Freight damage claims may require carrier assessment and supporting evidence.

Damage caused by improper transport, movement, storage or handling after delivery is not covered under warranty.

Third-Party Parts, Accessories and Modifications

Our machinery, parts and accessories are designed for use within recommended systems and workflows.

We do not guarantee compatibility, results or performance when our products are used with:

• third-party parts or accessories
• modified machines
• unsupported attachments
• non-recommended systems
• unapproved repairs or modifications
• equipment not supplied or approved by us

We accept no liability for damage, incompatibility or poor performance caused by third-party parts, unsupported accessories or unauthorised modification.

No Production or Performance Guarantee

We do not guarantee specific production output, speed, quality, pressing results, curing results, cutting results, productivity levels or performance outcomes.

Results depend on many factors outside our control, including:

• user setup
• machine condition
• operator skill
• maintenance standards
• materials used
• environmental conditions
• workflow and production method
• time, temperature and pressure settings

Failure to achieve desired or expected production results is not considered a defect.

Exclusions

To the maximum extent permitted by law, this Warranty does not cover:

• consumables and wear items
• normal wear and tear
• routine maintenance
• cleaning or servicing caused by lack of maintenance
• faults caused by misuse, neglect, accident or improper handling
• faults caused by incorrect operation, overloading or unsuitable materials
• faults caused by third-party parts, accessories or modifications
• faults caused by electrical supply problems, surges or unsafe power use
• software, data or configuration issues not caused directly by a defect in the supplied Product
• business interruption
• loss of income
• loss of profit
• wasted materials, consumables or media
• production downtime

Warranty Claim Procedure

If you wish to make a warranty claim, you must:

• provide proof of purchase
• provide the Product name, model and serial number where available
• provide a clear description of the issue
• provide photo and/or video evidence where requested
• provide information about how the machinery was installed, used and maintained
• provide any other information reasonably required to assess the claim
• stop using the Product if continued use may cause further damage or safety risk

All warranty claims must be approved by us before any warranty service work is carried out.

We may require the Product, part or component to be returned for inspection before approving any claim.

Remedies

Where a Product is found to have a defect covered by the Australian Consumer Law or any applicable express warranty, we may provide a remedy in accordance with the law.

For minor failures, we may choose to:

• repair the Product
• replace the Product
• replace the affected part
• supply an equivalent remedy

For major failures, you may be entitled to a refund or replacement in accordance with the Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law:

• our liability is limited to repair, replacement, or the cost of repair or replacement
• we are not liable for indirect, special, incidental or consequential loss
• we are not liable for loss of profits, loss of revenue, business interruption, wasted media, wasted consumables or loss of production time
• we are not liable for damage arising from use of our products with third-party or unsupported systems

Nothing in this Warranty excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Contact

For warranty enquiries, please contact Print Geek using the contact details published on this website and provide your proof of purchase and claim details.

Contact Print Geek