Commercial DTF Printer Warranty
Commercial DTF printers and specialised print equipment are technical products intended for informed users operating within recommended conditions. This page explains the warranty conditions, exclusions, maintenance responsibilities and claim process for Print Geek supplied commercial DTF equipment.
DTF printers require correct setup, regular maintenance, approved consumables, suitable environment and proper operation. Print heads, consumables and wear items are treated differently from machine components.
Quick guide
Please review the key points below before submitting a warranty enquiry.
Your rights under Australian Consumer Law are not excluded, restricted or modified by this warranty page.
Warranty support depends on correct installation, operation, maintenance, environment and use of suitable consumables.
Print heads are consumable components and are not covered under standard warranty unless required by law.
Warranty requests require proof of purchase, issue details, photos or video evidence, and any other information needed to assess the claim.
Technical product warning
DTF equipment requires regular maintenance, correct shutdown procedures, suitable operating conditions, consistent use, correct media and compatible consumables. White ink systems are especially sensitive to storage, inactivity, capping, ink circulation, cleaning routines and environmental conditions.
If you are unsure how to install, maintain or operate your machine, contact Print Geek before continuing. Incorrect operation, lack of maintenance, incompatible materials or poor workflow practices can affect warranty assessment.
Keep your invoice, serial number, maintenance records, nozzle checks, photos, videos and details of consumables used. These may be required for support or warranty assessment.
Contact SupportOur goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This Warranty applies in addition to any rights or remedies you may have under the Australian Consumer Law.
This Warranty is intended to explain the scope of any express warranty we provide, the conditions that apply to that warranty, and the exclusions that apply due to the technical nature of DTF printers, printing consumables, and related equipment.
For the purpose of this Warranty:
Any express warranty provided by us applies only to the original purchaser of the Product and is subject to:
Warranty coverage is limited by time, usage, and operating conditions, whichever is reached first.
Print heads are considered consumable components and are not covered under warranty.
Print head lifespan varies depending on use, maintenance, environmental conditions, storage, inactivity, ink quality, and operating practices.
We are not responsible for:
Replacement of print heads is the responsibility of the customer.
Consumables and normal wear items are not covered under warranty unless expressly stated otherwise in writing.
This includes, without limitation:
Any warranty provided is strictly conditional on all of the following:
Failure to meet these conditions may void any applicable warranty.
Our inks, films, powders, parts, and related consumables are designed for use within recommended systems and workflows.
We do not guarantee compatibility, results, or performance when our products are used with:
We accept no liability for:
We do not guarantee specific print results, output quality, wash durability, adhesion results, curing results, productivity levels, or performance outcomes.
Results depend on many factors outside our control, including:
Failure to achieve desired or expected results is not considered a defect.
Printers and technical equipment must be installed, maintained, and operated correctly.
We are not responsible for faults, issues, or performance problems arising from:
Where genuine Epson printers are supplied in standard manufacturer configuration, any manufacturer warranty rights are subject to the terms and limitations of that manufacturer.
Where a product has been modified, converted, altered, or used outside normal manufacturer-intended operation, manufacturer warranty may not apply.
Chinese DTF printers and specialised print equipment are technical products intended for informed users operating within recommended conditions.
These products require correct setup, regular maintenance, and appropriate operating practices.
We do not warrant outcomes affected by:
DTF equipment requires regular maintenance and proper operation.
You are responsible for:
We are not responsible for issues caused by lack of maintenance, lack of use, or improper use.
All Print Services are produced exactly as supplied.
We do not check, edit, correct, or optimise artwork unless expressly agreed in writing.
We are not responsible for:
Printed products are not considered faulty where they match the file supplied by the customer, except where there is a clear production defect.
Colour, density, brightness, finish, and output may vary depending on file content, substrate, printer condition, ink behaviour, curing, environmental conditions, and workflow.
Minor variations are normal in the printing process and are not defects.
To the maximum extent permitted by law, this Warranty does not cover:
If you wish to make a warranty claim, you must:
All warranty claims must be approved by us before any warranty service work is carried out.
We may require the Product, part, or component to be returned for inspection before approving any claim.
Where a Product is found to have a defect covered by the Australian Consumer Law or any applicable express warranty, we may provide a remedy in accordance with the law.
For minor failures, we may choose to:
For major failures, you may be entitled to a refund or replacement in accordance with the Australian Consumer Law.
To the maximum extent permitted by law:
Nothing in this Warranty excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.
For warranty enquiries, please contact Print Geek using the contact details published on this website and provide your proof of purchase and claim details.
Need help?
Send your order number, machine model, serial number, photos, videos, maintenance details and consumables used so we can assess the issue properly.
