Frequently Asked Questions
Find answers to common questions about Print Geek, DTF, DTG, sublimation, orders, shipping, returns, warranty, print services, product compatibility and customer support.
If you are unsure which printer, ink, film, paper, heat press, blank or consumable suits your workflow, contact us before buying so we can help point you in the right direction.
Quick support links
Use these quick links if you need detailed policy or support information.
Print Geek is an Australian print equipment, consumables and blanks store supplying DTF, DTG, sublimation, heat presses, printing blanks, ink, film, paper, parts, accessories and support products.
Print Geek is built for creators, small businesses, print shops, decorators, hobby printers and production businesses that need practical print products and support.
Yes. If you are unsure about compatibility, setup, warranty, consumables or which product suits your workflow, please contact us before placing your order.
Start with our Customer Help page, or contact us directly through the Contact Us page.
Yes. DTF Store has been brought into Print Geek so customers can shop DTF, DTG, sublimation, heat presses, blanks, consumables and support products from one website.
Yes. Sublimation Supplies has also been brought into Print Geek as part of the combined store.
Yes. Contact Print Geek with your old order number, email address used at checkout, product details and a clear explanation of what you need help with.
The stores were combined to make it easier for customers to order equipment, consumables, blanks and support products from one central Print Geek website.
Read the full transition page here: DTF Store & Sublimation Supplies Are Now Print Geek.
Add products to your cart, complete checkout and make payment using the available payment options. Orders begin processing after payment and order confirmation.
Contact us as soon as possible. Changes may not be possible once the order has been processed, produced, packed, booked for freight or dispatched.
If you created an account or checked out while logged in, you can view account and order details through My Account.
Please include your order number, email address used at checkout, product details and a clear description of what you need help with.
Orders are generally final once placed, subject to your rights under Australian Consumer Law and our relevant policies. Contact us quickly if you have made an error.
Processing time depends on payment confirmation, stock availability, product type, order size, freight requirements and whether additional information is required.
Where items are in stock and no special handling is required, we aim to dispatch as quickly as practical. Same-day dispatch may occur where possible, but it is not guaranteed.
No. Production, dispatch and delivery timeframes are estimates only unless expressly confirmed in writing.
Print services, gang sheets, transfers and made-to-order work require production time. Artwork issues, file problems, order volume and production queue can affect timing.
Read our Production & Delivery Times page.
Shipping information is available on our Shipping & Tracking page.
Where tracking is available, it is usually sent to the email address used at checkout after dispatch.
No. StarTrack cannot deliver to a Post Office Box. Please provide a valid physical address for courier or freight orders.
Printers, machinery, heat presses, ovens and large cartons may require special handling, freight bookings, palletisation or supplier confirmation, so they may take longer than small parcels.
Take photos of the product, external packaging, internal packaging and shipping labels. Keep all packaging and contact us as soon as possible.
Change-of-mind returns are generally not accepted, especially for technical products, consumables, opened items, custom print services or incorrectly selected products.
Consumables such as inks, films, powders, cleaning fluids, maintenance liquids and similar products are generally not eligible for return once opened, used or supplied, unless required by law.
Incorrect product selection is generally not a valid return reason. Please contact us before buying if you are unsure about compatibility.
Contact us first with your order number, photos if relevant, and a clear explanation of the issue. Do not return items without approval.
Read our Returns & Refunds page.
Start with the Warranty hub, then choose the warranty page that matches your product type.
Print heads are consumable components and are generally not covered under standard warranty unless required by Australian Consumer Law.
Use the Commercial DTF Warranty for large-format or production DTF systems, Desktop DTF Warranty for compact or converted DTF machines, Machinery Warranty for heat presses and equipment, and Epson Printer Warranty for Epson products.
Using non-approved inks, films, powders, parts, cleaning fluids or accessories may affect performance, compatibility, support and warranty assessment.
Provide your order number, invoice, product model, serial number where available, photos, videos, issue details, maintenance history and details of consumables used.
DTF printing uses printed film, adhesive powder and heat application to transfer designs onto garments and other suitable products.
DTG printing prints directly onto garments. DTG and DTF workflows can overlap with some machines, supplies and maintenance needs, but they are not always the same process.
Yes. DTF printers require regular maintenance, correct shutdown procedures, suitable environment, correct ink handling and regular use, especially because white ink systems can be sensitive.
No. Compatibility matters. Use suitable or approved consumables for your specific printer and workflow. Using incompatible supplies may affect results and warranty support.
Browse the DTF DTG Printing category.
Sublimation printing uses sublimation ink, sublimation paper, heat and suitable coated or polyester-based products to transfer designs.
Standard sublimation does not work directly on cotton in the same way it works on polyester or coated sublimation blanks. Product type and coating matter.
Yes. Sublimation requires compatible sublimation ink and sublimation paper matched to the printer and product type.
Colour can vary based on artwork, printer, ink, paper, substrate, coating, heat press settings and workflow. Exact colour matching is not guaranteed unless specifically agreed in writing.
Browse the Sublimation Printing category.
Unless specifically agreed in writing, print services are produced from the artwork supplied by the customer. Customers are responsible for checking files before submission.
Check spelling, grammar, size, resolution, file format, transparency, background, mirroring, bleed, colour expectations and layout before ordering.
Refunds or reprints are generally not provided for customer-supplied artwork errors, file setup issues, resolution problems, colour expectations or incorrect sizing.
Where product templates are available, they are usually linked directly on the relevant product page rather than stored separately in the Knowledge Base.
Use the Contact Us page and include the product, artwork details and what you are trying to achieve.
Check the product description, specifications and category information. If compatibility is important and you are unsure, contact us before buying.
No. We do not guarantee performance, compatibility or results when products are used with unsupported third-party equipment, modified systems or unsupported workflows.
Yes. Tell us what you want to print, your expected production volume, budget, available space and whether you need DTF, DTG, sublimation or another workflow.
Yes. Please provide the product name, order number, photos or video, machine model, consumables used and the steps already taken.
Visit Customer Help or contact Print Geek.
Still need help?
Send your order number, product details, photos or videos where relevant, and a clear explanation of what you need help with.
If you are unsure about compatibility, setup, maintenance or which product suits your workflow, contact us first.
Contact Us