Overview

Due to the technical nature of our products, we do not offer returns or refunds for:

• change of mind
• incorrect product selection
• incompatibility with your equipment
• failure to achieve desired results
• user error in setup, operation, or maintenance

Nothing in this policy excludes your rights under the Australian Consumer Law.

Print Head & Consumables

Print heads are consumable components and are not covered under warranty.

Consumables are not eligible for return, including:

• inks
• films
• powders
• cleaning products
• maintenance liquids
• parts subject to wear

Printers & Equipment

Printers and technical equipment must be:

• installed correctly
• maintained properly
• operated within recommended conditions

We do not accept returns for issues caused by:

• incorrect setup
• lack of maintenance
• environmental conditions
• incorrect consumables
• user error

Print Services

All print services are produced exactly as supplied.

We do not offer refunds or reprints for:

• artwork errors
• file setup issues
• colour expectations
• resolution issues

Claims Process

Claims must be submitted within 48 hours of delivery and include:

• proof of purchase
• clear photographic evidence
• all refunds must be returned within 21 days
• upon receiving your return we will process the return within 2 business days

Remedies

Where required under Australian Consumer Law:

• major failure → refund or replacement
• minor failure → repair or replacement