Shipping Policy

At Print Geek, we aim to dispatch and deliver your orders as quickly, safely, and efficiently as possible.

We utilise Australia Post, StarTrack, and selected reliable courier partners to ensure optimal delivery outcomes across Australia and internationally.

Order Dispatch

• Approximately 96% of orders are dispatched on the same business day when placed during business hours.
• Orders placed outside business hours, weekends, or public holidays will be processed the next business day.
• Dispatch times may vary during peak periods, sales events, or due to unforeseen circumstances.

Domestic Shipping (Australia)

Standard & Express Shipping

• Orders up to 22kg may be shipped via:
  
  • Australia Post Parcel Post
  • Australia Post Express Post

Heavy & Bulky Items

• Orders exceeding 22kg will be shipped via road courier services such as StarTrack, TNT, or equivalent providers.
• Orders exceeding 30kg will:
  
  • Be delivered using tailgate-equipped vehicles
  • Include appropriate unloading equipment (e.g., trolley jack)
  • Be priced accordingly at checkout based on postcode and weight

Carrier Selection

We reserve the right to select the most appropriate shipping provider based on:

• Delivery timeframe
• Cost efficiency
• Reliability
• Item type and destination

Delivery Timeframes

Delivery times vary depending on your location and selected service.

For estimated delivery timeframes, please refer to:
Australia Post Delivery Time Calculator

Please note: delivery timeframes are estimates only and are not guaranteed.

International Shipping

• International orders are shipped via Australia Post International services or equivalent carriers.
• Shipping methods may include:
  
  • Standard International
  • Express International

Important Notes

• We do not ship items over 22kg internationally
• Packaging methods vary depending on the product to ensure safe transit
• Shipping costs do not include:
  
  • Import duties
  • Taxes
  • Customs clearance fees

These charges are the responsibility of the customer.

Factory Direct Option

For certain products and bulk orders, we may offer direct-from-factory shipping. Please contact us to arrange this option.

Shipping Costs

• Shipping costs are calculated at checkout based on:
  
  • Weight
  • Dimensions
  • Delivery location
• We do not profit from shipping charges, however:
  
  • Packaging materials
  • Handling time
    may be included in the final cost.

Damaged, Lost, or Missing Items

If your order arrives damaged or incomplete:

• You must notify us as soon as possible after delivery
• Claims must include:
  
  • Clear photographs of:
    
    • The damaged item(s)
    • Internal packaging
    • External packaging (including labels)

Claims Process

• All claims must be submitted before a replacement or refund can be processed
• We are required to lodge a claim with the shipping provider prior to resolution

Timeframes

• Claims involving shipping insurance must be reported within 24 hours of delivery
• Failure to provide required information or delays in reporting may result in denial of claim

Fragile Items & Risk Acknowledgement

Certain products sold by Print Geek are classified as fragile.

Important Conditions

• Standard shipping providers (including Australia Post and StarTrack)
  do not guarantee coverage for fragile items
• Customers are strongly encouraged to:
  
  • Consider potential transit risks
  • Purchase optional shipping insurance at checkout

Packaging Responsibility

• We take care to package items appropriately
• If damage occurs due to inadequate packaging, we will:
  
  • Assess the claim
  • Provide replacement where appropriate

Shipping Insurance

• Optional shipping insurance may be available at checkout
• Insurance provides additional protection against:
  
  • Loss
  • Damage

Conditions

• Claims must be lodged within 24 hours of delivery
• Supporting evidence (photos and documentation) is required

Authority to Leave (ATL)

If you select Authority to Leave:

• You accept full responsibility once the parcel is delivered
• Print Geek is not liable for loss, theft, or damage after delivery

Contact Us

For any shipping-related enquiries, please contact us via our website:
https://www.printgeek.com.au/contact-us/